Guest Relations Officer (part-time)

Company Overview

Founded in 2002 and headquartered in Hong Kong, The Pure Group is Asia’s leading premium lifestyle brand with Pure Yoga, Pure Fitness and Nood food. It operates in Hong Kong, Shanghai and Singapore, serving over 70,000 clients.

Job Summary

The Guest Relations Officer ensures every member interaction reflects warmth and professionalism, creating a welcoming environment that drives strong member engagement and satisfaction within the club.

Responsibilities

• Greet and welcome members warmly during check-in, check-out, and throughout their visit to create a positive first impression
• Acknowledge and value each member to deliver a premium service experience aligned with the club’s brand standards
• Maintain consistently high service standards that reflect the club’s culture in all member interactions
• Build and sustain positive relationships with members by proactively anticipating their needs and providing timely assistance
• Demonstrate a people-first mindset by engaging members attentively and respectfully in all communications
• Take ownership of member concerns and complaints, resolving issues effectively and professionally to ensure member satisfaction
• Apply proactive problem-solving to prevent escalation of potential issues and maintain member trust
• Maintain professionalism and composure during challenging or sensitive situations to uphold the club’s reputation
• Manage sensitive operational matters including membership fee collections, suspensions, and incident management following established protocols
• Remain calm and effective during crisis situations, adhering to proper procedures to ensure member safety and club security
• Collaborate with all departments to support smooth club operations and contribute to a cohesive team environment
• Provide operational support across various club areas such as retail, F&B/salad counter, changing rooms, and floor assistance as needed
• Actively contribute to fostering a team-based service culture beyond front desk responsibilities
• Work on rotating shifts, including weekends and public holidays, to ensure continuous member service coverage
• Salary ranges from a minimum of $10 per hour to a maximum of $12 per hour

Preferred competencies and qualifications

• Prior experience in customer service, hospitality, or fitness club operations
• Relevant qualifications in hospitality, business, or customer service

Other Information

• Work Arrangement: 3-day work week (shift-based schedule)