Executive, Business Systems

Responsibilities:

• Act as Business Process Responsible (BPR) for administrative processes in Onsite Service.
• Lead and participate in national and international projects in Service Order Management and service logistics (end-to-end).
• Analyze and model current end-to-end service order processes, including interfaces to other functions/IT systems.
• Identify cost and quality optimization opportunities; initiate and carry out improvement projects (Lean, automation).
• Coordinate change and release processes with IT project teams.
• Define, maintain and communicate process documentation, policies and service handbooks.
• Plan and execute rollouts of processes and tools into local service organizations.
• Support development of monitoring, reporting and control tools and related governance (e.g. KPIs).
• Deliver training and coaching to business units; support User Acceptance Testing (UAT); facilitate workshops.
• Collaborate actively with internal and external stakeholders and prepare analyses and decision papers for management.

Requirements:

• Degree in Business Administration, Engineering, Computer Science or equivalent.
• Minimum 3 years of hands-on experience in managing and optimizing operational/value-chain processes in international environment; experience in post-sales service is a plus.
• Strong knowledge of project management, supply chain management, Lean methods and change management.
• Excellent analytical and conceptual thinking; ability to quickly understand complex topics and develop focused solutions.
• Strong IT skills (SAP ERP, C4C, S4HANA, Power BI, Jira, Reporting and Forecasting Tools).
• Strong customer and service orientation.
• Able to work independently.
• Excellent communication, facilitation and stakeholder-management skills; intercultural competence and assertiveness.