IT Support Engineer (Shift)

Job Summary

You will provide L1 IT support by following SOPs, troubleshoot infrastructure and network issues, assist users with IT equipment and system problems, support security routines, perform IT audits, and maintain IT asset records during shift work.

Responsibilities

• Provide L1 IT internal system support by following SOPs during shifts and escalate unresolved issues to senior IT support or higher levels
• Troubleshoot first-level IT infrastructure and network issues and escalate urgent problems to IT infrastructure engineers or vendors
• Serve as the first point of contact for internal users to resolve computer, printer, and IT appliance issues
• Assist security engineers in performing routine security tasks during shifts
• Install, configure, support, and update IT systems and applications, ensuring IT asset and license information is accurate during shifts
• Conduct regular internal IT audits and reviews based on IT policies and procedures, logging any non-compliance found during shifts
• Follow guidance from IT support manager and senior IT support engineers to maintain knowledge base and improve troubleshooting skills
• Perform proper handover and provide feedback on recurring issues to facilitate permanent solutions

Preferred competencies and qualifications

• Diploma or higher in Information Technology, Computer Science/Engineering, or related fields
• 1 to 3 years of experience in application and helpdesk support
• Familiarity with network and security concepts, basic knowledge of Windows or Linux systems, SQL, Cisco technologies
• Experience supporting manufacturing systems such as MES and WMS is highly preferred
• Proficiency in SQL query writing is highly required
• CCNA and MSCE certifications are a plus
• Proficient in spoken and written English
• Strong analytical and troubleshooting skills
• Proactive, positive attitude, good team player, and able to follow instructions
• Ability to work shift hours is mandatory