Technical Support

Duties and Responsibilities

Technical Support

• Provide first-level technical support to customers, dealers, Service Engineers, and internal teams.

• Assist in troubleshooting equipment and system issues, escalating complex matters to the Technical Team Leader or Technical Manager when required.

• Support technical inquiries related to products, services, maintenance, and repairs.

• Assist with onboard vessel attendance, site visits, equipment inspections, testing, and commissioning activities when required.

Technical Documentation & Communication

• Maintain and update technical records, service bulletins, manuals, and work instructions.

• Distribute technical updates and manufacturer service bulletins to relevant stakeholders.

• Prepare technical reports, service documentation, and maintenance records.

• Ensure technical information is accurately documented and filed.

Workshop & Equipment Support

• Assist with inspection, testing, repair, and maintenance of defective equipment and spare parts.

• Support the maintenance and calibration control of test equipment.

• Ensure tools, equipment, and work areas are maintained in a safe and orderly condition.