Infrastructure Monitoring Engineer (L1)

Job Description

We are looking for an Infrastructure Monitoring Engineer to provide 24x7 monitoring support for IT infrastructure, acknowledge alerts, perform initial diagnosis and escalate incidents in accordance with defined SLAs.

Key Responsibilities

• Monitor infrastructure events, alerts and service dashboards.

• Acknowledge and validate alerts and identify affected services.

• Log, categorise and prioritise incidents using ITSM tools.

• Perform initial technical diagnosis using monitoring information and documented runbooks.

• Execute approved runbook-based remediation activities.

• Escalate unresolved or complex incidents to L2/L3 support teams.

• Track incident progress and SLA compliance.

• Use AWS CloudWatch and other monitoring tools for initial analysis.

• Maintain accurate incident records and technical documentation.

• Perform shift handovers and communicate outstanding incidents.

Requirements

• Minimum 2 years of overall relevant experience.

• Minimum 1 year in infrastructure monitoring.

• Experience in 24x7 event monitoring and alert management.

• Knowledge of incident logging, ticket categorisation and SLA tracking.

• Familiarity with AWS CloudWatch and ITSM tools.

• Basic understanding of infrastructure monitoring and incident management.

• Bachelor's degree in IT, Computer Science or equivalent qualification.

• ITIL 4 Foundation certification required.

• AWS Certified Cloud Practitioner or equivalent is an advantage.
  

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