Customer Support Technology Engineer

Job Description

• Liaise with Technology, Product Engineer, Production Planning, Information Technology, Quality and Shipping to ensure accurate and timely sample delivery

• Screening and ensure Samples meet specifications and customer requirement

• Prepare sample data package and arrange MRB on sample shipment approval

• Work with Customer Application Technology team as Interface to manufacturing facility. Assist Application Technology team to ensure customer needs are coordinated and translated into the manufacturing line, while balancing the manufacturing needs.

• Collaborate with Technology counterparts globally on new products’ process alignment and qualification of new process steps, flows etc. if needed

• Work with local cross-functional team for realization of new product transfers and improvement projects

• Responsible for ensuring relevant documentations under his / her charge are observed, updated and maintained.

• He / she shall summarize activities in monthly report and submit to Supervisor.

• Reports directly to the Manager of Line Engineering.

Job Requirements

• Bachelor’s degree in engineering or equivalent. Microelectronics, or Physical Sciences (Chemistry, Physics). Masters Degree or Ph.D. is an advantage.

• Experience in Process/ Product Development or New Process/ Product Introduction is preferred.

• Strong analytical, problem-solving and data-driven decision-making skills.

• Self-driven, able to work independently but also a team player.

• Ability to analyze large datasets and translate findings into practical and actionable improvement plans.

• Experience with databases and analytical tools such as SQL, JMP or equivalent.

• Excellent communication and presentation skills, with the ability to explain and simplify complex technical information to diverse audiences.