Jewelry Expert

To be the in-store authority for Hermès Jewelry, developing VIC relationships, driving sales growth, and championing the artistry and craftsmanship of Hermès jewelry creations.

Key Responsibilities:

1. Client Development & Sales Excellence

- Deliver an exceptional and personalized client experience that reflects Hermès standards.
- Develop and maintain long-term relationships with VIC and high-potential clients.
- Partner with Sales Associates to identify, develop, and retain jewelry clients.
- Assist Sales Associates during key client appointments, product presentations, trunk shows, special orders, and high-value sales opportunities.
- Act as the Jewelry subject matter expert during client interactions.
- Leverage advanced storytelling, product expertise, and gemological knowledge to increase client engagement and conversion.
- Support client recruitment, retention, and loyalty strategies.
- Represent the Jewelry métier during local commercial activations, client events, and PR initiatives.

2. Business Performance & Commercial Leadership

- Actively contribute to the achievement of store and Jewelry sales objectives.
- Analyze business performance, client trends, and commercial opportunities, and recommend actions to accelerate business growth.
- Support buying discussions, assortment recommendations, and podium activities when required.
- Propose clienteling initiatives, events, product focus areas, and cross-selling opportunities.
- Share market intelligence, competitor observations, and client insights to support business decisions.
- Participate in key sales, clienteling, and PR events.

3. Expertise Leadership & Team Development

- Serve as the store's reference point for all matters related to Jewelry.
- Coach and develop Sales Associates through on-the-floor training, product education, and client support.
- Conduct briefings, product discovery sessions, and knowledge-sharing activities.
- Support the team during client appointments requiring advanced jewelry and gemstone expertise.
- Share best practices and elevate Jewelry knowledge across the store.
- Participate actively in regional and global Expert communities.
- Continuously maintain and develop expertise through training and self-learning.

4. Brand Ambassador

- Embody Hermès culture, values, and standards at all times.
- Represent the Jewelry métier internally and externally.
- Promote Hermès savoir-faire, craftsmanship, and heritage through compelling storytelling.
- Build credibility and legitimacy for the métier among clients and colleagues.
- Participate in commercial, clienteling, networking, and public relations events as required.

Success Profile

Technical Mastery

- Expertise in gemology, jewelry craftsmanship, and precious materials.
- Deep understanding of Hermès Jewelry collections, heritage, and savoir-faire.
- Strong storytelling and presentation capabilities.

Commercial Excellence

- Proven luxury jewelry sales performance.
- Strong clienteling, VIC development, and high jewelry consultation capabilities.
- Business acumen and sales orientation.

Leadership & Influence

- Ability to influence without direct authority.
- Strong coaching and mentoring skills.
- Capability to inspire clients and colleagues through expertise and knowledge-sharing.

Personal Attributes

- Passion for jewelry and the luxury industry.
- Strong presence and interpersonal skills.
- Curiosity and continuous learning mindset.
- Excellent communication and relationship-building capabilities.
- Embodiment of Hermès values.
- Minimum 5 years of luxury jewelry retail experience.
- Gemology certification (GIA, ING, or equivalent) preferred.