Patient Service Executive

Job Summary

You will deliver quality patient experience by performing patient registration, handling enquiries, preparing and dispensing medicines, assisting doctors during consultations, providing nursing care, managing clinic administration, and maintaining inventory.

Responsibilities

• Register patients accurately and handle patient and phone enquiries to ensure smooth clinic operations
• Schedule patient appointments efficiently to optimize clinic workflow
• Prepare and dispense medicines following prescribed guidelines to ensure patient safety
• Educate patients on medication usage and medical procedures to support treatment adherence
• Assist doctors during patient consultations and minor procedures to facilitate effective care
• Provide nursing care to patients to support their health and comfort
• Manage billing transactions, process payments, submit insurance claims, and maintain proper documentation and filing for administrative accuracy
• Monitor and replenish clinic inventory of medicines and consumable items to maintain stock levels
• Perform additional duties as assigned by the doctor to support clinic needs

Preferred competencies and qualifications

• ITEC/Diploma in Nursing or relevant healthcare certification (Nurse/Medical Support & Assistant) or equivalent
• At least 2 years of relevant working experience
• Familiarity with clinic management software such as Clinic Assist and Plato Medical
• Proficiency in office software and basic medical equipment
• Strong communication and interpersonal skills to engage effectively with patients and team members
• Fluency in English and Mandarin to liaise with Mandarin-speaking patients
• Proactive attitude with willingness to learn new skills
• Ability to commit to clinic working hours, including weekends (5.5 days work week)

Other Information

We offer a competitive remuneration package based on qualifications and experience. Only shortlisted candidates will be notified. Please include current/last drawn salary, expected salary, and reason for leaving in your resume.