BELLMAN

Guest Arrival Services

· Welcome guests in a professional and friendly manner.

· Assist guests with luggage during arrival and departure.

· Escort guests to assigned rooms when required.

· Introduce room features, hotel facilities and services to guests.

· Assist guests with transportation arrangements and taxi bookings.

Guest Departure Services

· Assist guests with luggage collection and transportation upon check-out.

· Coordinate with Front Office to ensure smooth departures.

· Assist guests with vehicle arrangements and luggage loading.

Guest Assistance

· Deliver guest messages, parcels, letters and amenities.

· Respond promptly to guest requests and enquiries.

· Provide directions and information regarding hotel facilities and local attractions.

Lobby Operations

· Maintain cleanliness and tidiness of the lobby entrance area.

· Assist with crowd control and traffic flow at the hotel driveway.

· Monitor guest arrival and departure activities.

Safety & Security

· Report suspicious activities, security concerns, accidents or incidents immediately.

· Safeguard guest belongings entrusted to the hotel.

· Follow hotel emergency and evacuation procedures.

Administrative Duties

· Maintain proper records of luggage storage and guest item deliveries.

· Assist with newspaper distribution where required.

· Attend departmental briefings and training sessions.

Other Duties

· Perform other duties assigned by the Front Office Manager or Management.