ServiceNow Technical Lead

Experience: 5–8 Years
Location: Singapore
Company: Ranosys Technologies

Key Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.

Required Skills

• Hands-on ServiceNow development experience.
• Exposure to additional modules such as ITOM or HRSD or CSM
• Proficiency in JavaScript and ServiceNow server-side/client-side scripting.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Strong experience with Flow Designer, Workflow, Service Catalog, and automation.
• Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
• Understanding of ServiceNow tables, data models, security, and platform configurations.
• Knowledge of update sets, deployments, testing, upgrades, and release management.
• Familiarity with Git, CI/CD, and Agile/Scrum methodologies.
• Knowledge of Now Assist / GenAI capabilities and enterprise application integrations.
• ServiceNow CSA certification preferred; CAD certification is an added advantage. CIS certifications are a plus.
• Strong problem-solving, communication, stakeholder management, and technical ownership skills.
• Ability to independently manage development tasks and mentor junior developers.
• Singapore Citizens & PR only to apply.