GUEST RELATION MANAGER

The Guest Relations Manager will play an important role in creating a welcoming and memorable dining experience for our guests. The successful candidate will be responsible for guest engagement, reservations, relationship management and supporting the Front of House team in ensuring smooth daily restaurant operations.

Duties & Responsibilities

• Welcome and engage guests in a warm, friendly and professional manner.

• Provide personalised service and ensure a positive guest experience throughout their visit.

• Build and maintain strong relationships with regular guests, VIPs and corporate clients.

• Manage guest enquiries, requests, feedback and complaints professionally and promptly.

• Oversee reservations, table allocations and special guest requests.

• Coordinate arrangements for VIP guests, celebrations, large groups and special occasions.

• Maintain an updated record of guest preferences and relevant reservation information.

• Work closely with the Restaurant Manager and Front of House team to ensure smooth daily operations.

• Coordinate with the kitchen, bar and service teams regarding guest requirements and special requests.

• Maintain a strong presence on the restaurant floor and monitor overall guest satisfaction.

• Assist with service recovery and resolve guest concerns in a professional manner.

• Support and guide Front of House staff in guest engagement and service standards.

• Assist with staff briefings and training relating to guest service and hospitality standards.

• Support restaurant events, promotions and other guest engagement activities.

• Maintain high standards of grooming, professionalism and hospitality at all times.

• Ensure compliance with company policies, operational procedures, hygiene and workplace safety requirements.

• Perform any other duties assigned by Management in relation to restaurant operations.