Client Services Specialist

Position Summary

Support the Client Services Manager in managing daily operations and service delivery for strategic customers, ensuring compliance with cGMP standards, SOPs, and customer requirements. Drive operational excellence, continuous improvement, and digitalization initiatives to enhance productivity, efficiency, and customer satisfaction.

Key Responsibilities:

Client Services & Project Coordination

• Coordinate daily operational activities to ensure timely and accurate service delivery in accordance with customer requirements and cGMP standards.

• Act as a key point of contact for customer inquiries, project updates, and issue resolution.

• Monitor operational KPIs, workload, and service performance to ensure customer expectations are met.

• Collaborate with internal teams and global stakeholders to resolve operational issues and improve service delivery.

• Ensure accurate and timely preparation of project documentation, reports, and customer updates.

Operational Excellence & Digitalization

• Drive Practical Process Improvement (PPI) initiatives to streamline workflows, eliminate inefficiencies, and enhance operational productivity.

• Identify opportunities for process digitalization, workflow automation, and simplification of manual activities.

• Collaborate with cross-functional teams to implement process improvements and digital solutions.

• Support data analysis, KPI reporting, and performance monitoring to drive continuous improvement.

• Promote process standardization, operational efficiency, and best practices.

Project Budgeting & Logistics

• Support project budgeting, forecasting, backlog reporting, and monthly billing activities.

• Coordinate shipment orders to ensure timely processing and compliance with contractual and country-specific requirements.

• Ensure completeness and accuracy of shipment documentation and system updates.

• Identify opportunities to improve order management, logistics coordination, and reporting processes.

Requirements

• Degree in Science, Healthcare, Business, Logistics, or a related discipline.

• Minimum 1 years of relevant experience in Client Services, Project Coordination, Logistics, or Operations.

• Strong communication, coordination, analytical, and problem-solving skills.

• Proactive mindset with a strong focus on customer service, operational excellence, and continuous improvement.

• Experience or interest in process digitalization, workflow automation, and data analytics.

• Proficient in Microsoft Office; knowledge of Power BI, Power Automate, or similar tools is an advantage.

• Knowledge of cGMP and pharmaceutical or clinical trial supply chain operations is advantageous.