Delivery Environment Manager

Job Overview

We are seeking a senior Delivery Environment Manager (DEM) toact as the Single Point of Contact (SPOC) for 100+ applications,ensuring environment readiness, stability, and coordination across a complexbanking IT landscape. The role focuses on planning, orchestration,monitoring oversight, and stakeholder management.

Key Responsibilities

• Act as SPOC for 100+ applications, ensuring environment readiness and operational stability
• Coordinate complex incidents across application and infrastructure teams
• Lead planning, coordination, and orchestration of cross-functional activities
• Oversee environment monitoring and scheduling processes (e.g., batch/COB cycles)
• Drive incident and problem management aligned with ITIL practices
• Analyze issues and provide structured short- and long-term solutions
• Collaborate across departments within a financial institution
• Ensure high-quality documentation and effective knowledge transfer
• Identify synergies and optimization opportunities across systems and processes

Technical Skills & Tools

Core Environment & Infrastructure

• Strong experience in environment management (mandatory)
• Deep understanding of complex IT infrastructure landscapes
• OS knowledge: Linux / Unix / Windows

Monitoring, Scheduling & Collaboration Tools

• Dynatrace (application & infrastructure monitoring, observability)
• UC4 / Automic Workload Automation (AWA) (job scheduling & batch management)
• Jira (incident & task tracking – mandatory)
• Confluence (documentation & collaboration)
• ServiceNow / HPSM (incident & service management – preferred)

Integration & Automation

• REST API knowledge / implementation understanding
• Basic scripting / automation awareness
• Exposure to AI-driven monitoring or automation (nice to have)

Databases & Core Banking

• Oracle / MS SQL (advantage)
• Temenos Transact knowledge (advantage)

Certifications

• ITIL Certification (mandatory – Incident & Problem Management)

Languages

• English (professional proficiency)

Core Competencies

• Strong analytical and structured problem-solving skills
• Excellent stakeholder communication and coordination
• Strong organizational and prioritization capabilities
• Ability to work independently and in cross-functional teams
• Proactive, solution-oriented mindset with ownership attitude

Seniority Level – Level 3 (Senior)

• Manages complex, cross-system incidents independently
• Identifies dependencies and drives resolution strategies
• Provides expert-level recommendations
• Recognizes synergies across teams and systems
• Communicates clearly with focus on business-critical priorities
• Demonstrates deep expertise across tools, environments, and processes