Guest Services Executive

Job Description & Requirements

• Welcoming and checking in guests (which includes issuance of room keys, providing information on hotel services).

• Working hand in hand with the Operations Manager to resolve issues, requests and/or complaints in an appropriate manner to ensure total guest satisfaction.
• Process transactions in accordance with the standard operating procedures (which includes but not limited to posting charges, completing transaction reports, preparing deposit and/or securing assigned bank.)
• Issuance and release guest safe-deposit boxes.
• Up-sell rooms where possible to maximize Service Apartment’s revenue.
• Routine check and updating on guest reservations information for individuals and/or groups.
• Provide service in a warm and friendly manner in accordance with the brand service standards in order to ensure guest satisfaction.
• Prepare and serve food and beverages as per lounge menu and standards.
• Prepare and set-up all equipment for the day’s operations as specified by the shift and for in-house activities upon residents’ request
• Check, order and replenish food and beverages stock asper requirements.
• Ensure high level of cleanliness of the lounge at all times.
• Perform other duties as assigned which includes but not limiting to guest room tours, concierge services etc

Requirements

• Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Minimum 2 to 3 years of relevant experience in front office.
• Proficiency in Property Management System (e.g., Opera or Protel) will be an added advantage