Senior Vice President, Client Operations Manager

BNY is seeking a Senior Vice President, Client Operations Manager to support the delivery of high-quality middle office services for assigned clients, products, or operating areas. This role will play a key part in managing client service delivery, overseeing complex operational activity, driving issue resolution, and partnering across operations, technology, product, and relationship teams to deliver a strong client experience.

The successful candidate will bring deep operational knowledge, strong client and stakeholder management skills, and the ability to navigate a fast-paced, controlled, and highly collaborative environment.

Responsibilities

• Support day-to-day delivery across middle office activities, ensuring accuracy, timeliness, and strong service outcomes.
• Act as a senior point of contact for operational issues, service inquiries, and client-sensitive matters.
• Partner with internal stakeholders to manage onboarding activity, operating model changes, process enhancements, and service improvements.
• Monitor service performance, identify trends, and help drive actions to improve transparency, control, and client experience.
• Contribute to governance routines, service reviews, incident management, and reporting for clients and senior stakeholders.
• Help maintain a strong risk and control environment, including adherence to policies, procedures, and regulatory expectations.
• Identify opportunities to improve processes, reduce manual effort, and support scalable operating practices.
• Build strong working relationships across clients, relationship teams, technology, product, and operations partners.
• Provide leadership, guidance, and day-to-day oversight to team members, supporting performance, development, and execution excellence.

Qualifications

• Minimum 15 years of experience in financial services, with substantial experience in middle office or related operational roles.
• Minimum 5 years of experience managing teams in a financial services environment.
• Strong understanding of trade support, lifecycle events, reconciliations, client servicing, and operational controls.
• Demonstrated ability to manage complex issues, coordinate across multiple stakeholders, and deliver in a high-pressure environment.
• Strong communication, problem-solving, and organizational skills.
• Experience supporting change initiatives, onboarding, or service model enhancements is preferred.