Assistant Manager, Service Delivery (DSC/JH)

The primary focus of this role is to manage and coordinate projects, resources, and operational SLA deliverables to drive operational excellence and achieve outstanding customer success outcomes.

Responsibilities

• Assist in planning and delivering infrastructure sustainment projects aligned with business objectives and customer expectations.
• Coordinate between various teams and stakeholders to ensure seamless execution of service delivery.
• Monitor and analyze system performance and service metrics to identify improvement opportunities.
• Support risk management efforts by proactively identifying potential issues and escalating them appropriately.
• Contribute to the development and implementation of processes and best practices aimed at sustaining infrastructure integrity and performance.
• Provide leadership and guidance to junior staff members, fostering a collaborative and productive work environment.
• Collaborate with the Customer Success Division to align infrastructure support with evolving client needs and enhance overall satisfaction.

Requirements

• Demonstrated experience in infrastructure management, IT service delivery, or a related field, preferably within the information security sector.
• Strong organizational and communication skills, with the ability to work effectively with cross-functional teams and clients.
• Good problem-solving capabilities, detail-oriented with an analytical mindset.
• Proven ability to manage projects and resources, ensuring timely and quality service delivery.
• Committed to continuous learning and professional development.
• A collaborative approach, promoting inclusivity and respect for diverse perspectives.
• Qualifications in Information Technology, Engineering, or related disciplines would be advantageous.
• Expected to be on 24x7 standby, with allowance.
• ITIL and PMP certification preferred.

Work location: Jurong East