Care Associates (Senior Assisted Living facility)

We are looking for compassionate, service-oriented, and proactive Care Associates to support the daily operations of our Senior Assisted Living facility. If you enjoy interacting with seniors and are passionate about creating a safe, comfortable, and welcoming environment, we'd love to hear from you.

Key Responsibilities

• Manage the reception counter and attend to residents, visitors, contractors, and service providers.
• Handle enquiries, telephone calls, visitor registration, mail, parcels, and deliveries.
• Monitor the resident panic button/call bell system and respond promptly to emergencies, escalating cases to the Duty Manager, Nurse, or emergency services where required.
• Record emergency activations and report any system faults.
• Conduct routine safety and security rounds and monitor residents' well-being.
• Coordinate maintenance, housekeeping, and vendor visits, ensuring common areas remain clean and organised.
• Assist with resident appointments, transport arrangements, admissions, orientation, and settling-in.
• Maintain accurate operational records, including visitor logs, incident reports, and shift handovers.
• Support audits, inspections, and other operational or administrative duties assigned by the Supervisor.

Requirements

• Passionate about caring for and serving seniors.
• Minimum Secondary School education.
• Experience in caregiving, customer service, hospitality, healthcare, or a related field is an advantage.
• Good interpersonal and communication skills.
• Responsible, patient and able to remain calm during emergencies.
• Basic computer literacy.
• Willing to work rotating morning and afternoon shifts.