Quality Assurance (QA) Manager

Job Responsibilities:

1. Quality Management System (QMS) Oversight:
   Develop, implement, and maintain the company’s QMS in accordance with ISO 9001, IATF 16949, or other relevant standards.
   Ensure ongoing compliance with industry regulations and customer requirements.
2. Process Control & Improvement:
   Monitor and optimize manufacturing processes to reduce defects and ensure consistent product quality.
   Lead root cause analysis and corrective/preventive actions (CAPA) for process deviations and customer complaints.
3. Inspection & Testing Oversight:
   Supervise incoming, in-process, and final inspection of LCD components and finished products.
   Ensure testing equipment is calibrated and meets performance standards.
4. Supplier Quality Management:
   Evaluate and audit suppliers to ensure raw materials and components meet quality standards.
   Work closely with Procurement and Engineering teams to resolve supplier quality issues.
5. Team Leadership & Training:
   Lead and manage a team of QA engineers, inspectors, and technicians.
   Provide training to production and QA staff on quality standards, procedures, and best practices.
6. Customer Quality Assurance:
   Act as the primary point of contact for customer quality issues, audits, and returns (RMA).
   Coordinate corrective actions and continuous improvement initiatives to enhance customer satisfaction.
7. Data Analysis & Reporting:
   Track and analyze key quality metrics such as yield, defect rates, and customer returns.
   Prepare regular reports for management with insights and recommendations for improvement.
8. Documentation & Compliance:
   Ensure quality-related documentation (SOPs, work instructions, inspection records) is complete, up-to-date, and properly controlled.
   Facilitate internal and external audits; lead the response to audit findings.
9. Product Reliability & Life Testing:
   Oversee environmental and reliability testing (e.g., temperature/humidity, burn-in, vibration) to ensure long-term LCD performance.
   Work with R&D to validate new designs and materials from a quality perspective.
10. Change Management & NPI (New Product Introduction):
    Participate in cross-functional teams to evaluate the impact of design or process changes on product quality.
    Support quality planning and risk assessments (e.g., FMEA) for new LCD products.