Job is active
Customer Service/Team Lead
$1,800 – $2,800
LUMENS PTE. LTD.Bishan
About this job
- Collaborate with internal teams to resolve service-related issues, delivering effective solutions to enhance customer and driver satisfaction.
- Respond to email disputes from drivers and customers, providing clear and timely resolutions to maintain positive relationships.
- Attend regular team meetings to stay informed on operational goals and coordinated follow-ups for efficient task execution.
- Research and review regulatory, technical, and market issues related to sustainability, offering insights to improve processes.
- Evaluate development projects and assisted in adapting development processes to align with project needs.
- Resolve escalated customer issues promptly, fostering long-term customer loyalty and satisfaction.
- Collaborate with internal teams to enhance existing processes by creating work instructions, standard operating procedures, and standardized forms.
- Manage personal performance metrics, consistently meeting service standards and contributing to team success.
Market insight
58% below the median5 419 $
5 419 $5 419 $
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Frequently asked questions
What salary can I expect?
The employer lists $1,800 – $2,800 for this role at LUMENS PTE. LTD. in Bishan. For comparison, the local market median is about 5 419 $ based on 1 165 similar offers.
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