Product Manager (SD-WAN) (Ref 26631)

Responsibilities

• Manage the product and corresponding lifecycle of Managed Services portfolio including SD-WAN and SSE solutions.

• Manage the product’s cost structure, roadmap, product positioning, commercial model, and product P&L.

• Strengthening the competitiveness of SD-WAN by enabling both AI initiatives and curating relevant principal-led AI programs for integration into the portfolio.

• Improving the efficiency, scalability, and operational resilience of the end-to-end SD-WAN service by driving automation and embedding AI-Ops into day-to-day business operations.

• Develop product policies, performance and streamline processes. Ensure comprehensive documentation of processes and product specification.

• Plan and develop new product, creating features, capabilities, establishing pricing and benchmarking to ensure product’s relevance, competitiveness, and meeting market needs.

• Work closely with relevant stakeholders to ensure product requirements are well supported and integrated into OSS and BSS systems.

• Work closely with key vendors to capitalise on new opportunities, smoothen our Day 1 deployment and Day 2 operations for current customers.

• Enable sales team to upsell services to accelerate customers’ digital transformation.

• Support sales in RFP, RFQ and service teams during deployment (Day 1) and service management (Day 2) phases.

• Review and manage product terms and conditions, partner contract and agreement.

Requirements

• Degree in Business, Marketing, Computer Science or Engineering.

• Minimum 5 years of relevant experience in product management, product development experience or related scope, at large enterprises, or innovative start-ups.

• Experience in managed Customer Premise Equipment (CPE), cloud-based services and/or customised managed services offering.

• Experience in working with major SDWAN / router / SSE brands such as Fortinet, Cisco, Silverpeak, Versa, Cato, Palo Alto, Z-Scaler.

• Interest in developing service and initiatives that improve end-user experience through runbooks, digitalization, automation, AI-Ops.

• Keen sense of technology developments, market trends, and needs of the enterprise business market.

• Strong numerical, analytical, and problem-solving skills.

• Good written and verbal communications skills.

Licence no: 12C6060