Business Development Assistant Manager - International Marketing

Job Responsibilities

Customer Engagement and Relationship Management

· Promote the Marina Bay Sands Integrated Resort, and drive increase awareness of its affiliated properties.

· Promote gaming products and services to the target market segments, especially towards the Premium players.

· Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.

· Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.

· Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.

· Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

· Provide accurate information, especially the financial status for credit line recommendation of Premium player.

· Carry a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due.

Customer Engagement and Relationship Management

· Enable and support a culture of communication, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.

Job Requirements

Education & Certification

· Diploma/Degree in hospitality or related field preferred

Other Prerequisites

· In depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy

· In depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.

· Knowledge of ACSC, Opera as well as Table Touch system is preferred.

· Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.

· Highly motivated, self-manageable, and sales-driven in a collaborative work culture

· Customer-centric and service-oriented, focused on hospitality and the customer experience

· Adept at balancing the need for multi-tasking and prioritization of tasks

· Embrace challenges and overcomes obstacles with positive attitudes

· Possess an ability to handle conflicts and solve problems in a culturally diverse environment

· Champion a culture of collaboration, learning, and adaptability amongst team members

· Seek continuous learning and improvement in personal and professional capacities