Student Management Officer #Yishun

Working Hours: Mon–Thu 8:30am–5:30pm; Fri 8:30am–1:00pm

Key Roles

• Manage a caseload of at-risk students

• Conduct regular individual check-ins to build rapport and guide students through challenges

• Act as first responder for emotional distress, behavioural difficulties, or disciplinary conflicts

• Assist in de-escalating situations and refer cases for further intervention

• Facilitate guided reflection and restorative conversations

• Support students returning from suspension, prolonged absenteeism, or disengagement

• Supervise students in in-school suspension, Reflection Time, or detention

• Conduct regular and ad-hoc patrols of school premises and immediate vicinity

• Assist the SM team in managing disciplinary cases (preliminary fact-finding, documenting statements, maintaining case records)

• Respond to requests for assistance in managing student misconduct

• Conduct check-ins with students involved in disciplinary incidents and monitor behavioural progress

• Plan and facilitate individual/small-group sessions (anger management, emotional regulation, self-esteem, social skills, conflict resolution)

• Support school-based after-school engagement programmes and Student Lounge

• Design and facilitate targeted small-group interventions

• Work closely with SM team, SDT, Year Heads, Form Teachers, and School Counsellors

• Assist in early identification and referral of students showing warning signs of disengagement

• Participate in case discussions, meetings, and reviews

• Maintain accurate and timely records of student engagements, interventions, and follow-ups

• Submit periodic reports on engagement activities, progress, outcomes, and areas needing attention

• Review intervention effectiveness and recommend adjustments

Requirements

• Diploma or Degree in Social Work, Psychology, Youth Work, or related Social Science field

• At least 3 years' relevant working experience

• Proficient in Microsoft Office (Word, PowerPoint, Excel, Teams, Outlook)