Client Sales & Relations / Telesales

The company is a modern Beauty and Aesthetic Clinic recognised for providing premium treatments and exceptional client experiences. The clinic is built on a foundation of trust, professionalism, and proven results, offering personalised aesthetic solutions that enhance natural beauty.

With a strong commitment to innovation, safety, and customer care, the team strives to provide every client with a professional and personalised experience.

Role Overview

We are looking for a confident and service-oriented Client Relations & Sales Consultant/Telesales to support customer engagement, appointment booking, and sales activities for a Beauty and Aesthetic Clinic in Singapore.

This is a hands-on internship where you will gain practical experience in tele-sales, customer service, lead follow-up, appointment conversion, and CRM management.

A key part of the role involves reaching out to new prospective customers through outbound calls, introducing relevant treatments or promotions, and encouraging interested customers to schedule appointments.

Key Responsibilities

• Conduct outbound calls to prospective customers and introduce relevant treatments, promotions, and services.
• Engage new leads and encourage interested customers to schedule appointments with the clinic.
• Follow up with prospective customers through phone calls, WhatsApp, and other communication channels.
• Handle inbound enquiries through calls, WhatsApp, social media, and other platforms.
• Provide accurate and professional information regarding treatments, promotions, and appointment availability.
• Build rapport with customers and maintain professional communication throughout the customer journey.
• Coordinate appointment bookings and relevant customer requests with the clinic team.
• Update customer information, interactions, follow-ups, and appointment outcomes accurately in the CRM system.
• Support ongoing sales campaigns, customer outreach activities, and other related duties where required.

Requirements

• Comfortable speaking with customers and making outbound phone calls.
• Good spoken English with clear, confident, and professional communication skills.
• Friendly, approachable, and comfortable engaging with different types of customers.
• Willingness to learn sales techniques, customer engagement, and objection handling.
• Self-motivated and comfortable working towards appointment or outreach targets.
• Organised and able to maintain accurate customer records and follow-ups.
• Basic proficiency in digital communication platforms and computer applications.
• Previous work experience in retail, customer service, telemarketing, sales, or front-facing experience would be advantageous but is not required.
• Interest in the beauty, aesthetics, wellness, or service industry would be an advantage.