Patient Service Associate (Specialist Outpatient Clinic)

About Us

Tan ​Tock Seng Hospital (TTSH), an anchor hospital of NHG Health, is one of Singapore's largest and pioneering multidisciplinary hospitals, with a dedicated healthcare team of over 11,000. We operate more than 2,000 beds and provide care across more than 60 clinical disciplines.

Overview

As a Patient Service Associate, you will be part of our frontline team, playing an important role in creating a positive and seamless experience for our patients and caregivers. You will support various patient service and administrative functions while working closely with healthcare professionals to ensure smooth clinic operations.

Responsibilities

• Provide professional, compassionate and patient-centred service to patients and caregivers.
• Manage patient registration, appointments and other visit-related arrangements.
• Process payments and assist patients with financial counselling and related enquiries.
• Maintain and manage patients' medical records accurately while ensuring confidentiality.
• Support doctors and the clinical team during patient consultations and medical reviews.
• Perform administrative and operational duties to support the smooth and efficient running of the clinic.
• Attend to patient enquiries and provide appropriate assistance where required.
• Work closely with team members and healthcare professionals to deliver a positive patient experience.

Requirements

• Diploma in any discipline, GCE 'A'/'O'/'N' Level, Higher NITEC in Business Studies, or NITEC in Service Skills.
• Customer-oriented with good interpersonal and communication skills.
• Able to multi-task and work effectively in a fast-paced and dynamic healthcare environment.
• A collaborative team player with a positive attitude towards service.
• Prior experience in frontline customer service will be an advantage.
• Proficient in computer applications and comfortable learning new systems.

Adding Years of Healthy Life Through Life Changing Careers, Where Passion Meets Purpose.