General Manager

Job Summary

The General Manager is responsible for overseeing the overall operations of the nightclub, ensuring efficient daily management, effective staff supervision, high standards of customer service and achievement of business objectives. The role involves managing operational activities, entertainment arrangements, manpower planning and regulatory compliance to ensure the nightclub operates smoothly and profitably.

Key Responsibilities

1. Operations Management

• Oversee the daily operations, including opening and closing procedures, guest services, entertainment activities and operational arrangements.
• Ensure the nightclub maintains appropriate service standards, a safe environment and efficient operating procedures.
• Coordinate floor operations, reservations, VIP arrangements and event activities.
• Monitor daily operations and resolve operational issuespromptly to ensure smooth business activities.

2. Staff and Human Resource Management

• Train, supervise and manage operational staff, including supervisors, service crew, bartenders, security personnel and other employees.
• Plan staff schedules and allocate manpower according to operational requirements and business demand.
• Monitor staff performance, attendance, discipline and service standards.
• Establish clear work procedures and ensure employees comply with company policies and operational requirements.

3. Customer Experience and Business Development

• Oversee customer service standards and handle customer feedback, complaints and disputes professionally.
• Develop promotional campaigns, themed events and entertainment programmes to attract customers and increase revenue.
• Build relationships with customers, event organisers, suppliers and business partners.
• Identify business opportunities and implement strategies to improve customer retention and the nightclub's market position.

4. Regulatory Compliance and Risk Management

• Ensure the nightclub complies with applicable Singapore laws, licensing conditions and regulatory requirements.
• Ensure appropriate procedures are in place for crowd management, incident reporting, emergency response and customer safety.
• Monitor licence validity and renewal dates and coordinate with relevant authorities when necessary.
• Ensure operational activities are conducted within the scope of the company's licences and approvals.

6. Business Planning and Performance Monitoring

• Develop and implement operational plans and business strategies to achieve the company's objectives.
• Analyse sales performance, customer trends and operating costs to identify areas for improvement.
• Prepare regular operational reports and provide recommendations to the Director on business performance and development.
• Implement management decisions and continuously improve operational efficiency and service quality.

Job Requirements

• Relevant experience in managerial or supervisory role.
• Strong leadership, communication, organisational and problem-solving skills.
• Ability to work night shifts, weekends and public holidays according to business requirements.
• Familiarity with Singapore's entertainment, liquor licensing and operational compliance requirements is an advantage.