( Full Time ) - Air Customer Service Executive - East

Location: Changi Alps
Salary: $3,200 – $4000
AWS + Variable Bonus
Company Transport Provided – Selected pick-up points from the West, North & East
Mon–Fri: 9:00am–5:30pm
Alternate Sat: 9:00am–1:30pm

The Job:

• Handle and coordinate Air Import OR Export shipments from booking through shipment completion.
• Provide customers with timely updates on shipment status, flight schedules, delays and delivery arrangements.
• Coordinate with airlines, overseas agents, transporters, warehouses and internal operations teams.
• Prepare and process airfreight documentation such as MAWB, HAWB, pre-alerts and shipping documents.
• Monitor shipment milestones and follow up on delays, discrepancies and operational issues.
• Support customs clearance and cargo delivery arrangements.
• Update shipment information accurately in the system.
• Support billing, invoicing and shipment/job closure.
• Ensure shipments are handled according to customer SOPs and operational requirements.

The Talent:

• NITEC, Higher NITEC, Diploma or equivalent qualification
• Experience in Air Import and/or Air Export operations will be an added advantage.
• CargoWise experience is not required. Familiarity with other logistics or freight systems is welcome.
• Good communication, coordination and customer service skills.
• Willingness to learn and a positive working attitude.

Eu Eng Joe

EA License No: 91C2918

Personnel Registration Number: R23112468