Customer Service Assistant

As a Customer Service Assistant, you will provide administrative and customer support to ensure the smooth operation of the Customer Service department. You will be responsible for report processing, sample registration, invoicing, reception duties, and coordinating customer requests with the laboratory team. This role requires organisational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Key Responsibilities

• Prepare and issue laboratory test reports accurately and in a timely manner.
• Prepare invoices and perform billing-related administrative tasks.
• Register incoming samples and maintain accurate records in the laboratory management system.
• Coordinate sample collection, submission, and logistics arrangements.
• Receive and process incoming samples, parcels, and deliveries.
• Attend to customer enquiries via phone, email, and walk-in visits.
• Liaise with laboratory personnel to facilitate customer requests and ensure timely follow-up.
• Provide general administrative, reception, and customer service support.
• Support the smooth day-to-day operations of the Customer Service department.

Requirements

• Minimum GCE "O" Level, NITEC, Diploma, or equivalent qualification.
• No prior laboratory experience is required. Training will be provided.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Good organisational and multitasking abilities.
• Careful and attentive to details.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Positive attitude with a customer-focused approach.
• Able to work on Saturdays on a rotational basis (approximately once per month).

Preferred Attributes

• Ability to work under pressure and meet deadlines.
• Willingness to learn and adapt in a dynamic environment.
• Good sense of responsibility and accountability.
• Positive attitude with a willingness to learn and grow.

Work location : 121 Genting Lane, ALS Building, Singapore 349572

Please apply with detailed resume stating current/last drawn and expected salary, and notice period.