Public Relations Officer (PRO)

Duties and Responsibilities:

• Reports to the Senior Public Relations Officer.
• Manage public complaints, enquiries and feedback relating to project construction activities.
• Handle the project hotline and liaise with residents, clients, government agencies and key stakeholders.
• Develop and implement public relations, communications and community engagement programmes.
• Coordinate with construction teams to address public concerns and provide advance notifications of upcoming construction works.
• Prepare project-related letters, notices, announcements, press releases and publicity materials.
• Create and design communication collaterals, including posters, banners, brochures, newsletters and social media content.
• Manage the project's social media platforms and communication channels.
• Plan and organise community engagement activities, CSR programmes and company events.
• Maintain stakeholder records and prepare monthly reports on public complaints, feedback and engagement activities.
• Prepare annual public relations schedules, programmes and budgets.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in Public Relations, Communications, Marketing, Business Administration or related disciplines.
• Minimum 3 years of relevant experience in public relations, stakeholder management or other public-facing roles.
• Construction or MRT project experience will be an added advantage.
• Good communication, interpersonal and problem-solving skills.
• Proficient in Microsoft Office and graphic design tools such as Canva.
• Independent, proactive and resourceful, with good emotional maturity.
• Willing to work in a construction site office environment.