Student Admission and Welfare Officer (SAO)

Reports to: Centre Manager

Job Summary

Responsible for managing student admissions and enrolment,Student Pass administration, and providing ongoing student welfare support. Therole ensures a smooth admission process, regulatory compliance and a positivestudent experience throughout their academic journey.

Key Responsibilities

1. Student Admissions and Enrolment

- Manage the admission process from initialenquiries to student enrolment.

- Advise prospective students and parents onadmission requirements, curriculum and academic pathways.

- Coordinate placement tests, interviews andenrolment matters with the Principal.

- Prepare and process application forms, offerletters, student contracts and related documentation.

- Maintain accurate and updated student admissionrecords.

- Assist in organising school events, includingopen houses, campus tours and parent engagement activities.

2. Student Pass Administration

- Manage Student Pass applications, renewals andcancellations through the ICA SOLAR+ system.

- Liaise with students and parents to obtain thenecessary supporting documents.

- Monitor Student Pass validity and renewaldeadlines to ensure timely submissions.

- Ensure compliance with ICA and CPE requirements.

- Maintain records and prepare Student Passreports for management and audit purposes.

3. Student Welfare and Support

- Serve as the first point of contact for studentwelfare and pastoral matters.

- Support new student orientation and transitioninto the school.

- Work with the Principal, teachers, counsellorsand parents to address student welfare concerns.

- Assist in implementing student engagement andwell-being programmes.

- Handle confidential student matters withprofessionalism and discretion.

4. Compliance and Administration

- Ensure student records and documentation complywith CPE, MOE and ICA requirements.

- Maintain proper student files and records inaccordance with data protection policies.

- Prepare enrolment, retention and student welfarereports for management and audit purposes.

- Support the continuous improvement of admissionand student services procedures.

5. Other Duties

- Undertake other duties as assigned byManagement.

- Be prepared to work beyond regular working hourswhen operationally required.

Job Requirements

• Good communication and interpersonal skills.

• Able to communicate effectively in English and Mandarin with Chinese-speaking parents and students.

• Strong organisational and administrative skills with good attention to detail.

• Proficient in Microsoft Office applications.

• Able to work independently and as part of a team.

• Prior experience in student admissions, school administration or student services will be an advantage.

• Familiarity with ICA SOLAR+ and CPE requirements will be an added advantage.