Onsite Technician

SUMMARY:

The Onsite Technician is responsible for assembling, configuring and servicing custom desktop PCs while providing reliable onsite technical support to customers. This role involves a combination of hands-on technical expertise with driving responsibilities, including the safe delivery of systems and travel to customer premises for service appointments.

ESSENTIAL FUNCTIONS:

Technical Support & PC Assembly

• Assemble, configure, and test custom desktop PCs to company specifications
• Diagnose and resolve hardware-related issues
• Perform onsite repairs, upgrades, and preventive maintenance for customers’ systems
• Conduct quality checks and ensure all systems are delivered in optimal condition

Driving & Logistics

• Drive to customer locations for deliveries and onsite service appointments
• Transport products, components, and tools safely to customers and event locations
• Ensure timely and professional handling of all deliveries and service calls

Customer Service

• Provide clear explanations of technical issues and solutions to customers professionally
• Maintain a customer-first approach in all onsite interactions
• Escalate complex technical issues to senior technicians or management when required

Administration & Reporting

• Maintain accurate service reports, job records, and parts usage
• Maintain up-to-date knowledge of hardware and equipment
• Perform any other duties assigned by seniors

JOB REQUIREMENTS:

• Physically able to handle transport of desktop systems and equipment
• Preferably experience in PC assembly, IT Technical support, or a related field
• Valid Singapore Class 3 driving license with a clean driving record
• Good communication and interpersonal skills
• Responsible, punctual and willing to work flexible hours, including weekends when required