Front Desk Executive

Company Overview

MTM SKINCARE PTE. LTD.

Job Summary

You will support customer service and administrative tasks by greeting customers, managing appointment reminders, maintaining accurate treatment and customer records, preparing sales reports, and updating invoices to ensure smooth outlet operations.

Responsibilities

• Greet and welcome customers to create a positive first impression
• Call customers to remind them of upcoming appointments to reduce no-shows
• Verify that treatment records are accurately completed and signed for compliance
• Update and maintain customer records and personal particulars to ensure data accuracy
• Prepare sales reports to track outlet performance and support management decisions
• Update customer invoices to reflect accurate billing information
• Perform additional duties as assigned by Supervisor or Outlet Manager to support daily operations

Preferred competencies and qualifications

• Demonstrate a positive attitude and willingness to learn to adapt to changing tasks
• Communicate clearly and build rapport with customers and team members to enhance service quality
• Apply customer service skills to maintain a service-oriented and customer-focused environment
• Use Microsoft Office applications (Excel and Word) to complete administrative tasks efficiently