Hotel Front Desk Agent

JOB SCOPE

The Hotel Front Desk Agent will assist in attending and serving the section which he/she is been assigned.

JOB RESPONSIBILITIES

1. Responsible to attend, serve and assist the guests in their esquires and/or services needed in checking in and checking out.
2. Provide excellent guest and or customer service to ensure that the guests/customers needs and wants are attended.
3. Escort guests to their allocated guests rooms and show them the amenities in the rooms.
4. Assist in carrying their luggage and/or hand-carried luggage to their rooms and/or to the lobby areas for checking out.
5. Good interpersonal communication skills is needed to be able to listen and resolve problems and/or inquiries put forth by the guests/customers.

JOB REQUIREMENTS

• Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.
• Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.
• Possess excellent communication skills and able to build up

OTHER INFORMATION

• Annual Wage Supplement
• Outpatient medical benefits
• Dental benefits
• Other benefits