Customer Service Representative (Manufacturing/ Semiconductor)

Responsibilities

• Act as the primary coordinator for customer return parts, including repair, evaluation, and disposition.
• Receive, log, and track returned parts from customers for repair service or investigation.
• Coordinate with internal teams (QA, Engineering, Production, Repair Service) to ensure timely repair, rework, or analysis.
• Communicate repair scope, lead time, and status updates to customers clearly and professionally.
• Ensure parts repair in our factory or customer site meet quality requirements.
• Work with the manufacturing team and get hands on training so as in order to repair returns or on-site.
• Coordinate and support rework activities for customer returned parts in accordance with approved instructions.
• Ensure rework is performed only after proper review and authorization.
• Verify that reworked parts comply with applicable workmanship, quality, and customer specifications.
• Arrange final inspection, documentation, and release prior to shipment back to customer.
• Ensure accurate documentation, traceability (part number, serial number, lot number), and record retention.
• Receive, log, and acknowledge customer complaints in a timely manner.
• Work closely with QA, Engineering, and Operations to investigate root causes and support corrective actions.
• Coordinate Failure Analysis (FA) activities where required.
• Ensure complaint cases are properly documented and closed within agreed timelines.
• Ensure all activities comply with internal procedures, quality standards, and customer requirements (e.g. AS9100, ISO).
• Identify recurring issues or trends from customer returns and escalate for corrective or preventive actions.

Requirement

• Min Nitec in Mechanical / Manufacturing / Industrial / Mechatronics
• Min 1 years of experience

To submit your application, please apply online to [email protected] or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900