Guest Service Officer/ Frontdesk Customer Service (Hospitality/ Automotive) [R22107578]

We are looking for service-oriented and customer-focused individuals to join our clients' teams. There are 2 exciting opportunities available across the hospitality and automotive industries.

Whether you enjoy interacting with hotel guests or assisting customers in a showroom environment, we welcome you to apply!

Summary:

Guest Service Officer

• Location: Central

• Working hours: 7am to 3pm/ 3pm to 11pm/ 11pm to 7am

• Basic up $2800 + shift allowance

Job Scope:

• Handle guests' check-in and check-out procedures and verify reservations.

• Coordinate daily front office operations to ensure smooth and efficient service delivery.

• Maintain accurate room status and reservation information.

• Attend to guests' enquiries, requests and feedback, ensuring timely follow-up.

• Provide information and recommendations on hotel facilities, amenities and services.

• Monitor guest satisfaction and handle complaints professionally.

• Perform other ad-hoc duties as assigned.

Customer Service Officer

• Location: East

• 5 days work per week | Mon to Sat (1 weekday & Sun off), 9:00 AM – 6:30 PM

Job Scope:

• Welcome and attend to walk-in customers, ensuring a positive showroom experience.

• Handle incoming phone calls and direct enquiries to the relevant departments.

• Record daily showroom traffic and allocate customer leads to Sales Consultants.

• Maintain showroom cleanliness, presentation and upkeep of company vehicles.

• Perform general administrative and receptionist duties, including cashiering, filing, photocopying and report preparation.

• Coordinate with internal departments and external parties on daily operational matters.

• Promote and sell lifestyle merchandise, accessories and related products to showroom customers.

• Explain product features, benefits and technical specifications to customers.

• Prepare quotations, follow up on sales enquiries and coordinate product purchases.

• Monitor stock levels and ensure proper replenishment and display of accessories and merchandise.

• Maintain updated sales literature, price lists and product information.

• Handle billing, payments and parts issuing accurately.

• Perform other ad-hoc duties as assigned.

Job Requirements:

• Relevant working experience in customer service, front desk, receptionist, or reservations preferred.

• Entry-level candidates are welcome to apply.

• Good communication and customer service skills.

• Friendly, polite, and well-presented.

• Responsible, hardworking, and willing to learn.

• Basic computer knowledge (MS Office / data entry).

• Able to work weekends and public holidays.
  

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)