Dental Front Desk

Dental Front Desk / Patient Service Executive

MySmile Dental Group is looking for a responsible and service-oriented Dental Receptionist / Patient Service Executive to join our dental clinic team.

The role is suitable for candidates who enjoy interacting with patients, are organised, and are keen to develop their skills in a professional healthcare environment. Candidates without prior dental experience are welcome to apply, as training will be provided.

Job Responsibilities

• Register patients and assist with patient check-in and check-out
• Manage appointment booking, rescheduling, and patient reminders
• Attend to phone calls, WhatsApp messages, and walk-in enquiries professionally
• Assist patients with enquiries on treatments, fees, payments, and clinic policies
• Provide basic financial counselling and support payment-related matters
• Perform accurate data entry and maintain patient records
• Support day-to-day clinic operations and help maintain a clean and organised reception area
• Assist with general administrative duties and other ad-hoc tasks when required
• Work rotating shifts, including nights and/or weekends, based on clinic roster

Job Requirements

• Basic computer literacy, including use of appointment systems, WhatsApp, and email
• Good communication and interpersonal skills
• Pleasant, patient-oriented, and service-driven attitude
• Able to multitask and remain calm in a busy clinic environment
• Responsible, punctual, and willing to learn
• Prior experience in a dental, healthcare, or customer service role will be an advantage
• Candidates without prior dental experience are welcome to apply

What We Offer

• Structured on-the-job training
• Supportive team environment
• Exposure to a professional dental practice setting
• Opportunities to learn dental knowledge, patient communication, and clinic operations
• Skills development and career growth opportunities for suitable candidates

Interested candidates may apply with their resume. Shortlisted candidates will be contacted for an interview.