Operations Executive (Freight Forwarding)

Basic information:

• Working Hours: 8.30am to 5.30pm / 9am to 6pm

• Location: East

• Attractive benefits!

Job Description:

• Prepare and process shipment documentation accurately for all shipments.
• Coordinate shipment collections and deliveries to ensure timely execution and compliance with cut-off timings.
• Monitor shipment status and follow up with customers to provide updates, address enquiries, and maintain good customer relationships.
• Maintain regular communication with customers to understand their logistics requirements and anticipate future shipment needs.
• Ensure timely closure of job files and completion of documentation to support month-end account closing.
• Monitor operational performance and ensure key performance indicators (KPIs) are consistently met.

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