Customer Service Coordinator

Company Overview

COLLIN'S MOVERS PTE. LTD.

Job Summary

You will support local, office, and corporate moves by managing communications, preparing documents, coordinating teams, and ensuring compliance with quality standards.

Responsibilities

• Respond promptly and clearly to telephone and email enquiries to support client communication
• Coordinate and arrange surveys to assess moving requirements accurately
• Prepare detailed quotations and tender documents to facilitate sales processes
• Maintain professional correspondence with clients and assist the sales team to ensure smooth operations
• Develop and deliver move presentations to clients or internal teams
• Manage move projects by coordinating tasks and timelines to meet client expectations
• Organize and prepare folders containing all necessary documents for each move
• Handle MCST / PTW documentation when applicable to comply with regulations
• Update internal systems and liaise with Sales Personnel, Operations Staff, and Warehouse Staff to resolve move-related matters efficiently
• Close files by verifying all documents are complete and payments are received to finalize moves
• Perform ad-hoc tasks related to local, office, and corporate moves as required
• Ensure all activities comply with ISO 9001:2015 standards to maintain quality and industry best practices

Required competencies and certifications

• GCE "O" Level or higher, or Nitec certification
• Minimum 2 years of administration experience demonstrating accuracy and independence
• Ability to meet tight deadlines consistently

Preferred competencies and qualifications

• Strong interpersonal skills demonstrated through effective communication with clients and team members