Job is active
Helpdesk Engineer
$2,500 – $3,500
ContractEntry levelOn-siteSingapore
ITCAN PTE. LIMITEDSingapore
About this job
- IT Technical Support: Deliver First Call Resolution (FCR) for computing devices (desktops, notebooks, tablets, smartphones) via remote tools, phone and email.
- Incident Management: Perform initial classification, prioritization, and troubleshooting of IT incidents. Escalate unresolved or complex cases to L2/resolver groups
- Case Tracking: Log, track, and update all support requests inside the service desk ticketing system while maintaining case ownership until closure
- Operational Compliance: Follow ITIL framework guidelines, respect strict Service Level Agreements (SLAs), and document configurations accurately.
- Provide regular status updates to users, manage customer expectations, and report unusual surges in specific issue types.ADHOC duties as assigned
Market insight
38% below the median4 800 $
3 500 $7 000 $
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The employer lists $2,500 – $3,500 for this role at ITCAN PTE. LIMITED in Singapore. For comparison, the local market median is about 4 800 $ based on 67 052 similar offers.
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