Executive, Membership & Volunteer Development

Purpose of Job
The Executive, Membership& Volunteer Development of Community & Collaboration (C&C)Division supports the coordination and delivery of membership and volunteer initiatives that strengthen community engagement and participation.

The role supports the implementation of membership schemes, engagement activities and volunteer programmes, ensuring smooth operations and meaningful experiences for members and volunteers. The Executive also contributes to building an active and engaged community by supporting outreach, coordination and day-to-day engagement efforts.

Key Responsibilities

Membership& Engagement Coordination

· Support the execution of membership initiatives, including onboarding, communications and engagement activities

· Coordinate member events, circles and engagement platforms to foster participation and connection

· Maintain membership records and support ongoing communication with members

Volunteer Coordination & Support

· Support recruitment, onboarding and coordination of volunteers across programmes and initiatives

· Manage volunteer scheduling, communications andon-ground support during activities

· Assist in maintaining positive volunteer experiencesand engagement

Community Outreach & Participation

· Support outreach efforts to grow membership and volunteer participation

· Assist in promoting opportunities for involvement across programmes and initiatives

· Engage participants and community members to encourage continued involvement

Monitoring& Administrative Support

· Maintain accurate records for membership and volunteer data, including participation and engagement tracking

· Support basic reporting and data consolidation for internal use
· Manage administrative processes, documentation and coordination tasks

Operations& Programme Support

· Support logistics, procurement and coordination for membership and volunteer activities

· Ensure adherence to organisational processes, policies and safeguarding practices

· Provide on-ground support for events, activities and programme integration

Requirements
· Diploma or Degree in Community Development, Social Sciences, Communications, Business, or related field

· At least 1–3years of relevant experience in community engagement, volunteer coordination,events or related areas

· Experience supporting events, programmes or community initiatives

· Experience working with volunteers, participants or community groups

· Strong communication and organisational skills

· Ability to manage multiple tasks and coordination responsibilities

· Comfortable working in a dynamic environment with community-facing roles

· Familiarity with community engagement or volunteer work will be an advantage

Competencies
Knowledge

· Basic understanding of community engagement andvolunteer participation

· Familiarity with membership and volunteercoordination processes

· Awareness of safeguarding and appropriateconduct when working with community members

Skills

· Ability to coordinate activities and managelogistics effectively

· Ability to engage and communicate with membersand volunteers

· Ability to support outreach and participationefforts

· Ability to maintain organised records andadministrative processes

PersonalCompetencies

· Friendly and approachable disposition whenengaging community members

· Reliability and attention to detail incoordination and follow-through

· Adaptability and willingness to learn in adynamic environment

· Collaborative mindset, working effectively within a team