Operations Executive(Cleaning Industry)

Job Description

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

Requirements

• 2 - 5 Years Operations Experience
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple priorities

John Goh Meng Chye

EA License No: 06C4642

EA Reg No: R1102621