Manager - IT

KEY RESPONSIBILITIES

Bridge business priorities and operational needs with technology capabilities, translating business requirements into technology solutions and recommendations.

• Advise stakeholders on digital transformation, process optimization, and operational improvement opportunities.
• Collaborate with and support cross-functional business units on technology initiatives, process improvements, and shared platform requirements.
• Support and influence product strategy and roadmap development, driving modernization, standardization, and productization efforts.
• Drive scalability, standardization, support model definition, release governance, and enterprise-wide solution adoption.
• Manage business-critical systems, ensuring incidents, problems, changes, resilience, and recovery activities are effectively executed with vendors and support teams.
• Lead system enhancements and transformation initiatives, including requirements gathering, solution design, user acceptance testing (UAT), deployment, change readiness, and transition to support.
• Manage communications across business, technology, vendors, and delivery partners; monitor vendor accountability, service performance, and operational readiness.
• Support procurement and sourcing activities, including evaluation of RFI, RFQ, and RFP responses, vendor selection, contract-related requirements, and sourcing strategies.
• Ensure compliance with technology governance, cybersecurity, architecture, audit, risk management, and change management standards.
• Support budgeting, forecasting, business case development, cost management, and value realization for assigned systems and initiatives.
• Maintain system documentation, operational procedures, knowledge repositories, and continuity plans; promote knowledge sharing and capability development across teams.

Key Requirements

• Bachelor Degree in Information Systems, Computer Science, Engineering or equivalent Information Technology discipline.
• Project Management Professional (PMP) certification
• Over 10 years of experience in business analysis, application management, IT project delivery, systems management and technology business partnering.
• Experience managing mission-critical operational systems and coordinating incident, problem, change, resilience and release activities.
• Experience in aviation, airport operations, ground handling or similar time-critical operational environments is highly desirable.
• Experience managing vendors, cross-functional delivery teams, business stakeholders and technology governance processes.
• Knowledge of SDLC, Agile/product delivery, IT service management, cybersecurity governance and business process improvement is advantageous.