Operations Associate / Assistant Associate

Work Day - 6 days

Able to work shift (Anything arise, needed to coordinate with any Team members)

Responsibilities:

* Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).

* Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.

* Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.

* Attend meetings, respond to customer feedback for expeditious closure of feedback.

* Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.

* To arrange floater or cleaner jobs schedule and monitor cleaning standard.

* Managing the maintenance of office and facility equipment and solutions.

* Packing equipment and solutions.

* Providing administrative support to other departments or projects as needed.

* Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.

* Maintain strong relationships with clients and ensure their satisfaction with the services

* provided.

* Need to attend site meeting with customers.

* Need to do reports.

* Assist in any ad hoc duties assigned

Requirements:

- Diploma or Degrees as prefer

- 2 years of experience as an operations administrator or in a similar position.

- Strong organizational and administrative skills.

- Excellent communication skills, both written and verbal.

- High attention to detail and a results-driven approach

- Ability to pay meticulous attention to details

- Proficiency in Microsoft Office and data management software.

- Detail-oriented with strong analytical and problem-solving skills.

- Ability to multitask