Senior Executive/Executive, VIP Host

Responsibilities

• Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events.
• Serve as a one stop in-house host to identify and engage valuable customers and provide hospitality services as part of player development function.
• Conduct surveys and analysis to collect guests’ feedback and compile observations to improve guest experience.
• Contribute to the planning of members’ promotions and events, and to encourage repeat visitations to the integrated resort.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Willing to work rotating shifts, including weekends and public holidays