Senior Executive/Executive, Membership & Guest Services

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions to ensure that location-based membership services operate effectively and efficiently.
• Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Willing to work rotating shifts, including weekends and public holidays