IT Support Engineer

We are looking for a hands-on IT Support Engineer who enjoys solving problems and helping people. You will be the frontline contact for colleagues’ tech needs.

What you’ll do:

• Diagnosing and resolving software, hardware, or network issues
• Managing device setup, imaging, and user access
• Supporting video conferencing, remote work tools, and communication platforms
• Assisting with on-site or remote technical support requests
• Maintaining asset logs and IT documentation
• Performing system updates and configuration changes
• Liaising with third-party providers or vendors on repairs or replacements
• Supporting installations of new software and systems
• Ensuring data backups and recovery tools are operational
• Assisting with security compliance, antivirus, and patch management

What we are looking for:

• 2-4 years of IT support experience (preferred but not essential) - we value potential and willingness to learn
• Strong communication and troubleshooting skills, including remote support
• Experience with Windows, macOS, M365.
• Familiarity with networking, VPNs, and Active Directory
• A team player with a passion for helping others
• Detail-oriented with a commitment to clear documentation