Operations Manager

Operations

• First point of contact for the centre, meeting and greeting all visitors and customers.
• Serve refreshments upon request by customers.
• Ensure the center is clean, orderly, and well-maintained.
• Inspect the center regularly and arrange for repairs/maintenance works when necessary.
• Conduct routine inventory checks on office and pantry supplies and to requisite when necessary.

Administration

• Set up new users’ accounts.
• Carry out monthly billing and client invoicing.
• Carry out administrative and clerical duties for the centre and for clients as required which may include filing, photocopying, laminating, faxing, mail handling.
• Manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts.
• Assist in debt management to recover arrears from clients in a timely manner.

Client Management

• Assist in handing over and taking over of premises when licensees/users move in and move out.
• Build and maintain strong relationships with clients, to achieve high customer satisfaction and client retention.
• Handle clients’ requests in a prompt, timely and professional manner.
• Deal with clients’ complaints to a satisfactory resolution.
• Assist in monitoring license expiry dates and engage clients early for renewals.

Sales

• Create and maintain customer databases.

Ad Hoc

• Perform ad-hoc assignments and any other duties as assigned.
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.