ServiceNow Solution Architect

· 8+ years ServiceNow implementation experience,with at least 3 full-lifecycle CSM implementations as Solution Architect

· Strong hands-on expertise in Case Management,Flow Designer, Integration Hub, and SLA/OLA configuration

· Demonstrated experience designing event-drivenintegrations with ERP/procurement platforms (SAP, Ivalua/AcuBuy-class systems,or equivalent) — no-manual-fallback, retry/error-handling patterns

· Experience with contract lifecycle management(CLM) platform integration (RubiCon or equivalent) is a strong plus

· CSA (Certified System Administrator) mandatory;CIS-CSM (Certified Implementation Specialist – Customer Service Management)strongly preferred

· Proven ability to own client-facingarchitecture conversations, including defending design/effort decisions undercommercial pressure (BAFO-style negotiations)

· Experience working in telecom, shared services,or GBS/BPO environments preferred