Senior Product Manager for Payment Network / Channel Integration

Job Description

• Define and execute product vision and roadmap for cross-border payment services, with a focus on delivering a delightful and seamless customer experience for Payment Network / Channel Integration.
• Drive end-to-end product development including conceptualization, design, build, test and deployment by working with UI/UX, technology, operations and compliance teams.
• Manage external partners in integrating to their solution platforms and setup proper operational/support processes as part of implementation.
• Define and execute project plans, breaking down tasks, mapping dependencies and identifying the critical path to ensure high quality and on-time product deliveries.
• Perform regular competitive landscape analysis including pricing, features, target customers, support/SLA etc. to ensure effective market positioning of our products.
• Identify and implement opportunities to drive innovation, revenue and volume.
• Set product pricing and manage end to end costs to ensure product profitability with a short and long term view.
• Collaborate with Sales & Marketing team to develop customer value propositions, marketing collaterals and training materials.
• Review and ensure proper processes and controls are in place for risk mitigation and compliance with applicable policies and regulations.
• Understand/define/track product metrics and collect user feedback to optimize user experience and performance.
• Support post-implementation tasks such as user training, problem investigation e.g. payment rejections, post implementation review and escalation.
• Act as internal product expert to answer product related questions.

Job Requirement

• Minimum Bachelor's Degree (Computer Science or related is highly preferred).
• 5-10 years of experience in a product management/development role, while experience in payment network or aggregators is highly preferred.
• Fluent in both English and Mandarin as you will need to work closely with Mandarin-speaking partners and vendors.
• Strong analytical ability, attention to details and data-driven decision making ability.
• Can-do attitude, willingness to learn and listen, ability to work independently, and strong drive to get things done.
• Excellent communication skills to manage internal and external stakeholders.
• Fast learner and ability to thrive in high stress environment.