Higher / Executive - QA

Job Responsibilities

Manage customer relationships
• Perform records and documentation of customer engagements.
• Propose customer requests that deviate from signed contractual agreement at the guidance of the manager.
• Report and assist customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
• Initiate products services/technical nuances related to product and services and/or product and service offerings.

Contribute to continuous improvement and technology advancement
• Support research on product and material development to enhance product value for customers.
• Propose adoption of new technologies and procedures to support productivity and innovation.
• Perform and apply quality audit data for data analytics.
• Apply lean practices for Quality activities.

Facilitate achievement of quality expectations and standards
• Perform Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
• Support internal and external quality audit programmes
• Identify process improvements to address identified product quality issues.
• Report complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.

Perform quality control activities
• Perform day to day quality control activities adhere to production schedule.
• Perform inspection of incoming, in-process and outgoing products/shipments for adherence to quality requirements
• Propose investigation root cause and recommend corrective and preventive measures.
• Execute facility maintenance for critical equipment.
• Execute maintenance programme.
• Execute engineering projects.
• Assist in implementation of maintenance and engineering risk assessments, processes and work instructions.

Manage document control measures
• Maintain electronic and hardcopy documentation to ensure adherence to Standard Operating Procedures (SOPs) and requirements.
• Apply documentation management system.
• Update and distribution of documents as required.
• Prepare information needed for audits of the documentation management system.
• Record results of document control audits

Manage Quality related training
• Assist and Support training on QMS, regulatory and other requirements.
• Propose training programmes and materials for QMS, regulatory and other requirements.
• Collect training data outcomes and effectiveness.

Job Requirements

• Diploma/Degree in pharmaceutical science or health science or related field
• At least 5 years of relevant experience
• Pharmacy licence is preferred
• Proficient in MS Office Applications / Microsoft Power Platform Applications
• Strong analytical and problem-solving skills
• Excellent Communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Strong attention to detail and organisational skills