Assistant Operations Manager

ROLE SUMMARY

This position provides key support to the Operations Manager in the oversight of end-to-end daily operations spanning ocean, air, rail, warehousing, and land transport. It carries delegated authority to assume full leadership of the department during the Operations Manager’s absence.

ROLE RESPONSIBILITIES

• Supervise full shipment lifecycle: booking follow-ups, milestone tracking, and seamless handovers across ocean, air, barge, rail, and road transport modes
• Ensure all jobs progress without delay.
• Monitor and enforce compliance with all company SOPs including Email Communication, Operational Workflow, Office Work Environment and conduct daily checks on email hygiene, subject-line discipline, and documentation standards.
• Ensure all client emails are acknowledged and responded to within 24 hours, with urgent matters addressed immediately
• Review customer communication, completeness, and mandatory information
• Oversee the customer invoicing process ensuring non-project invoices are issued within 4 working days and project invoices within 7 days of job completion.
• Verify that all required billing inputs (PO,job ref, costs, supporting docs) are captured early and accurately.
• Review supplier invoices and flag discrepancies promptly
• Coordinate the quotation process including standard company terms and clauses.
• Enforce RFQ timelines and accuracy in submission.
• Prepare daily, weekly, and monthly operational reports including shipment status, billing status, exception logs, and KPI dashboards.
• Present operational performance data to the Operations Manager and support management review meetings
• Assign and reassign daily tasks among Operations Executives

JOB REQUIREMENTS

• Minimum5-7 years of hands-on experience in freight forwarding and logistics operations, with at least 2-3 years in a supervisory or team lead role.Experience across multi-modal transport (ocean, air, barge, rail, land) required. Experience in dry docking operations and cruise logistics an added advantage
• Demonstrated ability to supervise, mentor, and develop operations staff. Experience in task allocation, performance monitoring, and on-the-job coaching
• Excellent analytical and trouble shooting abilities. Capable of identifying issues, implementing solutions, and preventing recurrence
• Professional attitude, integrity, accountability, confidentiality, and ability to work under pressure.Flexibility to work outside standard hours during peak operational periods